POLICIES AND PROCEDURES We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@sportsandhomeaccessories.com Our Contact details: Millwood Enterprises Phone: 801-920-4577 Email: info@sportsandhomeaccessories.com Utah State Tax 6.7% Making A Purchase: Making a purchase could not be easier. Just browse our Catalog, and click on any Items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Shipping And Handling: Shipping and handling charges may vary for heavy items, i.e. our vinyl tablecloths and accessories; for most items the fees are as follows: $ 0.01 – 9.99 $ 5.00 $10.00 – 49.99 $ 14.00 $50.00 – 99.99 $ 18.00 $100.0 – 199.99 $ 25.00 $200.00 and over $ 40.00 Delivery Schedule: Your order will normally be processed and shipped as soon as possible after receipt of the order, no later than within 5-7 business days. Special Orders will normally take from four to six weeks for completion and delivery. We will notify you personally of any delays or changes to the above policy. Back Orders: If your item is not in stock and must be back-ordered for you, you will be promptly notified. Tax Charges For orders made from within the United States: Sales tax will be applied to all Utah state orders. All other orders are tax free. Credit Card Security: All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee: We guarantee your satisfaction. Reaching Us: If you need to reach us, please email us at info@sportsandhomeaccessories.com or you can reach us by telephone at (801) 920-4577 Privacy Policy: Millwood Enterprises does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Return Policy: Many of our orders are custom made according to your measurements and specifications. If your order has to be returned because of a measurement or specification miscalculation, it will be subject to a 20% restocking fee. Otherwise, orders custom made just for you are not returnable. No returns accepted after 30 days from date of receipt of merchandise.